Podcast: Entre Leadership
Guests: Gary Kelly
I have admired Southwest Airlines as a business for many years, known for their off the charts levels of customer service. How? Well, this week I found out when I listened to an interview with the enigmatic CEO Gary Kelly on the EntreLeadership podcast.
Kelly states 'culture is quite simply everything.' It is a big, big word. It is so many things - 'Culture is what your passionate about..what you stand for'.
Kelly's advice to any business leader is to look after your people. After all, great customer service is a bi-product of happy people. Many businesses focus on how to satisfy their customers. However at Southwest flipped the scrip by saying if we get the experience right for our people, they will therefore take care of our customers and stay with us.
To be successful you need to love what you do while making making money say's Kelly. If your starting a business - setting a culture should be a priority of yours. When embarking on this quest, the key is to listen. Easier said than done- that's for sure!
'Your legacy of leadership is how an organisation thrives after you leave'
Listen to the full interview here.